FAQ

Do I need to change my email address?

Maybe. If you already have your own domain (the bit after the @) then no, you can keep your existing address with no change. If you use a generic email domain (eg. Gmail, AOL, BTInternet) then yes, you do.

However, we can still collect email from your old email address automatically. You will just respond using your new email address. We can also add a note to the bottom of every email you send, to tell your correspondents about your new email address.

If you do change your email address, you can either use our own domains for free or you can register your own domain (we can help you with that) which will cost about £20.00 per annum. If you change to your own, you need never change your email address again.

What happens to all my old emails and existing contact and diary data?

We will transfer those to your new email account at no extra cost. This is normally pretty straightforward, especially if you already use Outlook to access your email. It can be more complicated for some of the older email systems and programmes but it is nonetheless achievable.

How difficult is it to set up?

Not at all. However, as with all things, it is easy if you know how. We do, so we can talk you through the set-up on all your devices, whatever make and model (provided they are reasonably up-to-date), or send you comprehensive guidance notes to follow if you want help doing it yourself.

Do I need special software to use VQ mail?

Computers
You will need a copy of Microsoft Outlook 2007, 2010, 2013 or 2016 for a Windows computer, or 2011 or 2016 for an Apple Mac (or even MacMail). This comes with all but the most basic version of Microsoft Office. If you don’t have the necessary software (and most people do) you can either buy it or rent if from us (See VQ software).

Mobile devices
Your tablet and smartphone, whether they are Apple, Samsung, Sony, Nokia or something else, all come with the necessary software.

What happens when I am on holiday?

VQ mail includes an 'Out of Office' response service. You can enable this either on your computer or on the server via a web browser from any internet-connected computer. The first email you receive from anyone will receive a response composed by you. You can include whatever information you wish, for instance how long you are away, details of someone else to contact or how to get you in an emergency.

Ask us how to do it, or get us to do it for you if you need help. It’s all part of the service.

What about spam?

VQ mail detects spam and separates it into two folders, 'Trash' and 'Clutter'. It puts obvious spam messages into Trash, and it puts emails that you have previously tended to delete unread into Clutter. It is a simple and quick operation to review the contents of the folders periodically and retrieve any emails that have been wrongly categorised. The Clutter system will remember that you have 'uncluttered' an email and learn from its mistake automatically. You can also 'unspam' senders whose email gets wrongly categorised.

What happens if things go wrong or I need advice?

We operate during reasonable (UK) business hours and can be contacted on our main number, by email or text. We will assist with any computer problem whatsoever. Issues caused by Outlook or VQ mail specifically are dealt with as part of the VQ mail service, free of charge. We do charge for helping with other non-VQ mail / Outlook-related issues but we will let you know before we start to incur costs.

What happens if I inadvertently delete some Outlook data?

When you delete data from Outlook it will go into 'Deleted', and can be moved back into the appropriate folder. If you also delete it from the Deleted folder, we can arrange to recover it if you tell us within 14 days . Thereafter it is lost forever.

How do I pay for VQ mail?

We collect payment for VQ technology services by monthly direct debit. In very exceptional cases we will accept annual payment in advance but reserve the right to impose an administration premium.

How long do I have to commit to VQ mail for?

If your payments are collected by direct debit, you are committed only until the next direct debit payment (as collections are made monthly in advance). For annual payments in advance you are committed until the expiry of the period for which you have already paid.

You can cancel the whole arrangement at any time within the first 14 days after set-up if you are unhappy with the service.

Real service in a virtual world 

Call us on 03301 131 068

or email for more information